Deliveries & Returns

DELIVERY INFORMATION

1.0         Delivery Essentials

Lumbers uses a trackable delivery service, and in all cases, the deliveries will require a signature. When you receive your shipment confirmation this will include your tracking number which will allow you to track your parcel throughout the delivery process. The parcel will only be delivered to the address stated and cannot be left with a next-door neighbour. We aim to deliver all orders received before 2pm by the following day, Monday to Friday.


1.1         Order Tracking Number

Royal Mail Special Deliveries (UK): Once we package and ship your item(s) we will send you a confirmation of shipping email, this will include your tracking number.
International Deliveries: Once we package and ship your parcel through our international services (DHL Couriers), we will send you a confirmation of shipping email, this will include your tracking number.

We offer a tracked next day delivery service for all UK orders. For orders over £200 this service is free of charge.
Our International delivery is chargeable based on the location, the cost will be shown at the checkout.


2.0         Import Duty for International Deliveries

If you order Products from our site for delivery outside the UK, then they may be subject to import duties and taxes which are levied when the parcel reaches the specified destination. You will be responsible for ensuring that the product is not the subject of a trade embargo in the country to which it is shipped and for payment of any relevant import duties and taxes. Please note that we have no control over these charges and cannot therefore predict their amount. Please contact your local customs office, for further information before placing your order.

Please also note that you must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable for any breach by you of any such laws.


3.0         Key Dates and Bank Holidays

Christmas Delivery

Deliveries during busy periods such as Christmas may experience slight delays beyond our control. We will however notify you of a guaranteed Christmas delivery cut off.

Bank Holiday Deliveries

During Bank Holiday weekends we have a limited collection & delivery service, however our normal services resume on Tuesdays for delivery on Wednesday onwards. We apologise for any inconvenience this may cause. Please call the showroom should you wish to discuss your specific order.



RETURNS & REFUNDS

1.0         Returns Essentials

If you would like to exchange or return an item purchased from our website, please contact our office team at office@lumbers.co.uk for details. Items must be returned in an unworn and original condition. Refunds can be requested with 14 days of dispatch and exchanges requested within 30 days of dispatch.

Items purchased online should be returned via a traceable delivery service. We recommend Royal Mail Special Delivery; please ensure that you retain your proof of postage. Please also ensure that you obtain suitable insurance to cover the return of the parcel.

Please send to:

Lumbers
62-66 High Street
Leicester
LE1 5YP

We cannot accept returns of items which have been engraved, personalised, or altered.

 

2.0         Returns Checklist

To ensure that you are eligible for a refund or exchange it is essential that you adhere to the return checklist detailed below:

  1. All tags and labels are in place and have not at any point been removed from the item.
  2. The item is unworn, free of any marks, scratches or other impediments that would prohibit it from being offered for re-sale.
  3. All instructions, guarantees, presentation packaging etc are unblemished and included with the item.
  4. The item is returned to us within 14 days of receiving it.

It is rare, but should you receive a faulty product or, if your item develops a fault within 30 days of receipt, then we will offer you the choice of a full refund or exchange.  This does not apply to failings or damages caused by accident, neglect, or misuse. Please contact the showroom should you find an issue or fault with your item as soon as possible.

Should you request a refund, then we will begin the process as soon as we have received the returned item. We will refund the money received from you, including where applicable, the initial cost of the postage, by using the same method originally used by you to pay for your purchase. If you are returning the faulty item by post or courier service then you will also be entitled to a refund of the cost, equivalent to initial “postage” cost incurred by Lumbers when sending the item to you. The refund will usually be paid within 7 working days of receiving your returned item(s). We will not be liable to you for any fluctuations in currency exchange rates.

Orders placed via Finance will be cancelled within 14 days of the cancellation request.


 

3.0         Cancellations

Under the Consumer Contracts Regulations, you have the right to cancel your order with us at any time within 14 days of receiving your goods. In the event that we are unable to deliver your order within our standard delivery timescales you are entitled to cancel your order without incurring a penalty.

Should you cancel the contract we will then refund you the price which you have paid for the goods, this will include the delivery charge, if relevant. You are under a duty of care to ensure that reasonable care is taken of the goods, including ensuring that the goods must be unused. The goods should be returned via a traceable delivery service, with the relevant insurance to cover the cost of the goods. Please contact the store should you wish to cancel your order: office@lumbers.co.uk

For more information on our delivery and returns policy please visit our Terms and Conditions.