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Watch Servicing

Watch Servicing

A watch needs servicing regularly to maintain its function, appearance and value, especially if it has an automatic movement. How and when this should be done depends on the watch you own, but this is usually between three and five years based on the watch manufacturer’s recommendations and how often you wear it. A full overhaul service essentially involves dismantling the watch into its constituent parts and then reassembling it.


Servicing is an intricate and highly skilled practice. If you arrange your watch service through Lumbers it will either be personally looked after by one of our accredited watchmakers or returned to the brand’s workshops.

Our watch service

To service mechanical and automatic watches, we follow a very careful stepped process to ensure nothing is left to chance.
Step 1. Check the case, the bracelet or the strap
Step 2. Detach the bracelet from the watch case, open the watch case and remove the stem and crown, seals and mechanism
Step 3. Reset the stem and crown and check the winding mechanism
Step 4. Check the working of the hands, calendar and automatic work if fitted
Step 5. Inspect the escapement and adjust as required
Step 6. Complete disassembly and inspection of the mechanism and component parts
Step 7. Replace any worn parts
Step 8. Clean all parts in specialist chemical baths using automated cleaning machines
Step 9. Reassemble movement, checking and making fine adjustments according to the brand specifications
Step 10. Lubricate the mechanism using 4/5 fine oils and greases, and re-check escapement
Step 11. De-magnetise, regulate and check the timing of the movement to the brand standards using special Swiss timing equipment
Step 12. Refit the dial and hands
Step 13. Ultrasonically clean the case and bracelet
Step 14. Replace case seals where appropriate and refit the movement to the case
Step 15. Check timekeeping again and adjust if required using timing equipment

We then test the watch on a wrist simulator to check the automatic winding system for between 3 and 41⁄2 hours. The watch is then tested statically for 24 hours, dial down, and the rate checked, until the power has run down in the dial up position to check the power reserve.
Our final inspection by the watchmaker is critical before we return the watch to you. Our service is guaranteed for 12 or 24 months depending on the brand.

Special watch servicing

Every watch and brand is different but our experienced technicians will do everything they can to help you restore yours. Just take it down to your nearest showroom where a member of our team will give you an estimate for the cost of repair. In some cases, we may recommend returning it to the manufacturer for repair. We’ll be able to give you progress updates and will let you know when it’s ready to be collected.

To discuss our services or to make an appointment, please contact us:
In store:

62 - 66 High Street
Leicester
LE1 5YP

Call: 0116 255 1233

Email: office@lumbers.co.uk