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Lumbers Privacy Policy

1 About our policy

1.1       We thank you for your interest in our products and services, whether accessed through the internet or in store. Your privacy is very important to us and we wish to assure you that the utmost care is taken regarding the personal information which you provide.

1.2       This policy will set out the reasons and the methods used to collect your data along with how we handle the information.

1.3       Our contact details can be found at the end of this policy, along with details of how to access and update your personal information. You will also find details on how to make a complaint.

1.4       This policy was updated on 10th May in response to the General Data Protection Regulations (GDPR). From the 25th May 2018 we are required by law to ask for your permission to contact you. You may withdraw your consent for us to contact you, or to use your information in connection with any of the processes detailed in this policy at any time. The only exception to this is where there is an overriding legal imperative.

2 About us

2.1       Lumbers is incredibly proud to be part of Leicester’s heritage. Lumbers is a family run retail jewellers, which has traded in Leicester since its establishment in 1881. As the “controller” of your personal information we are responsible for its security and for deciding how and why it is processed.

2.2       Where the text in this policy refers to “our”, “us” or “we”, it is referring to Lumbers LTD

3 What personal information is collected and why

3.1 The personal information, which you provide us with, may comprise name, address, telephone numbers and e-mail address.

3.2 Additional information will be collected for the purpose of Interest free purchase agreements. This will comprise Date of birth, Employer address, Job title, income bracket and proof of residence.

3.3 Photographic proof of identification will sought as part of our legal obligations in connection with certain types of high value purchases. This is a legal requirement imposed by HM Revenue and Customs. (HMRC).

3.4 Your personal information is collected as a result of face to face conversation in store or at offsite events, contact via Royal Mail, e-mail or telephone conversations and as a result of purchases from our website.

4 How we use your personal information

4.1 We use the information, where you have provided your consent, for the following purposes:

4.2 Keeping a record of your purchases.

4.3 Assisting with proof of ownership should you have to make an insurance claim for loss or damage.

4.4 To inform you of in store events and promotions.

4.5 To send you our Aspirational magazine and brochures.

4.6 To send you the Lumbers newsletters.

5 How do we store your personal information

5.1 Your personal data is stored electronically in our onsite computer server and on an encrypted back up hard drive, which is stored in our onsite fire proof high security vault.

5.2 Repairs receipt packets, showing names addresses and contact details are kept onsite in locked secure rooms during processing and then in the safes with the product, until collected.

5.3 Completed hand written receipts and completed repairs packets, are stored in our onsite locked high security accounts room until destroyed.

5.4 Copies of the interest free credit agreements are attached to the credit company’s invoice and stored in our onsite locked high security accounts office.

6 Other organisations who have access to your information

6.1 ADM Partnership This company is responsible for maintaining our computer hardware security and firewalls.

6.2 IJS Ltd. This company is responsible for maintenance and updating of our computer software.

6.3 Champions (UK) PLC. This company is responsible for hosting our website and for the publication and distribution of our Aspirational magazine.

6.4 Hitachi Capital (UK) PLC. We use this company to provide interest free credit agreements.

6.5 See section 12 for the address details.

7 How long do we retain your personal information

7.1 We retain your personal information for varying length s of time, dependent upon the reason for its collection.

7.2 Where the personal information is linked to the purchase of items we retain the history for as long as the account is active.

7.3 We do not retain personal information in an identifiable format for accounts where there has not been any activity for a period of 15 years or over.

7.3 Where your personal information is linked to insurance valuations, we retain the information indefinitely.

7.4 Copies of manual sales receipts and completed repair packets containing personal information are retained for two years.

7.5 Interest free credit agreements are retained with the invoices for 10 years.

7.6 Where your personal information is linked to high value purchases and the law requires us to collect and retain your information under HMRC legislation, we will retain the information indefinitely.

8 Your individual rights

8.1 Under data protection law, you have a number of rights in relation the personal information held by an organisation.

8.2 The right to be informed about the collection and use of your personal data.

8.3 The right to ask for a copy of the personal data that we hold, by writing to us or emailing us.

8.4 The right to rectify details of the data held, which can be done either by writing or emailing us.

8.5 The right to erasure. (Also known as the right to be forgotten). This applies to the following reasons:

- When the data is no longer necessary in relation to the reason it was collected or processed.

- Where consent was originally given, but where you now choose to withdraw consent.

- Where there are no overriding legitimate or legal reasons for retaining and processing the data.

- Where the data has been unlawfully collected.

8.6 The right to restrict processing. This applies for the following reasons:

- Where the accuracy of the personal data is contested by the individual in question. This restriction of use will apply until the controller has verified the accuracy of the data.

- Where the data is considered unlawful and the individual requests the restriction.

- Where the controller no longer requires the personal data for processing, but is required to retain it by you for the establishment, exercise or defence of legal claims.

-Where you have objected to the data processing, but where verification is needed to establish whether there may be legitimate grounds for the controller overriding your wishes.

8.7 The right to data portability. You have the right to ask for and receive a record of the data held under your name. This is to be provided in a structured, commonly used and machine readable form, such as a CSV file.

8.8 The right to object. You have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning you which is based on profiling. The controller shall no longer process the personal data unless the controller demonstrates compelling legitimate grounds for the processing which override your rights and freedoms or for the establishment, exercise or defence of legal claims.

 8.9 The right not to be subjected to automated decision making. You have the right not to be subject to a decision based solely on automated processing, including profiling, which may produce legal effects.

9 Compliance with your legal rights

9.1 We will comply with the terms as stated in section 8, so long as all elements of the personal information apply solely to you. We may not provide you with a copy of your personal information if there is an overriding lawful reason for withholding it. If this is the case then we will inform you of the reasons for our decision.

9.2 We will respond to requests for details or actions relating to section 8 as soon as possible, but in all cases within one month from receipt of the request.

10 Complaints to the UK data protection regulator

If you have any concerns about the way we have collected and processed your personal information, then you have the right to complain to the Information Commissioners Office. The address can be found in section 14.

11 Links to other websites.

Our website may contain links to other company websites, which are administered by organizations which we do not control. We suggest that you read their privacy policy statements, as we are not responsible for their practices and policies. We provide links to other websites solely for your information and convenience. We disclaim any responsibility for their content, privacy practices and terms of use. Your disclosure of personal information to a third party website is totally at your own risk.

12 Third Party details (As specified in section 6)

- ADM Computing Ltd, 4 Tabley Court, Moss Lane, Knutsford, WA16 0PL.

- IJS Ltd P.O. Box 38, Tenby, SA69 9ZA.

- Champions (UK) PLC, Barrington House, Leake Road, Costock, Loughborough, LE12 6XA.

- Hitachi Capital (UK) PLC, 2 Apex View, Leeds, LS11 9BH.

13 Contact us

Lumbers Ltd, 62-66 High Street, Leicester, LE1 5YP. E-mail office@lumbers.co.uk

14 Information Commissioner’s Office

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow Cheshire SK9 5AF. www.ico.org.uk Tel 0303 1231113.